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PatientWindow Module

Components of a PatientWindow Module

PatientWindowTM Module includes the software and hardware components that connect the patient to the healthcare information superhighway.

PatientConsoleTM is a computer monitor and system that serves as the interface between the patient and the medical information superhighway. PatientCentral PatientConsoles are computers placed on articulating arms at each bedside and in patient areas such as ED, waiting areas, and Radiology waiting. Patients access the features of the PatientCentral system by merely being in proximity to a monitor and by entering an authentication. The patients are therefore not bound to their own bedside monitor for access to their personalized home page. The monitor becomes the primary bi-directional interface with the PatientCentral system, through keyboards, thumb devices, microphones, video cameras and other options that allow additional forms of interface. All of the patient interfaces are ergonomically engineered for comfort and are adapted for clinical debilitation. PatientCentral creates integration with the hospital's initiatives, priorities and sensitivities. Regardless of whether a patient is capable of or interested in using a computer-like interface, or a familiar TV format, PatientCentral can adapt to the preferred method to allow smooth and timely interactions.

PatientWindowTM Software: the central processing system for interfacing the patient with the hospital's clinical information system. This includes secure messaging to and from physicians, nurses and others, test results viewing, patient scheduling and other capabilities.

The patient-specific information includes:

  • Laboratory and radiographic results (if authorized by the physician);
  • The patient's daily schedule of medications, laboratory and radiographic studies, operating room start times, all updated as the course of a day brings new information;
  • Educational materials for the patient's condition, instructions, discharge instructions and medication schedules;
  • Documentation such as consents or authorizations including the information that forms the basis of informed consent, individualized if desired to the pertinent physician;
  • Physician provided information, links and instructions;
  • Secure messaging to and from nurses, physicians. Regular, unsecured email will also be available. Optional bi-directional audio-video secure messaging will be available.

More general content and features include:
  • Call bell functionalities that allow truly timely and bidirectional contact;
  • Hospital policies that affect patients (such as those referring to smoking, etc.);
  • Links to a hospital's Internet site;
  • Links to medical information sites, PubMed and other medical source materials;
  • Access information for physicians and hospital services, with photos and other enhancements;
  • Information about nearby hotels, restaurants and other information of interest to visitors;
  • Routine TV, calming music and photos, diversionary games, and other entertainment;
  • Patient paid features, such as supplemental cable TV programming, logged Internet access.

PatientCentralTM Server: the central processing hardware system for interfacing the PatientConsoles with the hospital's information systems, the Internet, physician's offices and other contact points.

PatientCentralTM Consulting and Customization: a service provided to client hospitals that wish or need to customize PatientCentralTM capabilities to meet specific needs in their clinical information systems, language, content, or other capabilities.

ContentSuiteTM: a hospital modifiable suite of patient education tools that provide detailed information on disease processes, medications, the medical care system, end of life decision making, ethics, and other topics. It also contains modules for physicians and nurses that can be used to systematize such processes as obtaining informed consent, end of life decision making, patient education, discharge planning and instructions.

Flying SquirrelTM: a mouse-like device suspended above a patient's bed or wirelessly connected to the PatientConsole. Flying Squirrel includes a microphone, a speaker, a directional mouse function, and a single mouse button. This allows several types of auditory and visual input functions for patients that will open the world to patients who have neurological, strength, mobility, voice, comprehension, or language impediments to communication.

ImpedimentToolsTM: a software package that enhances screen interactions with patients, using variable size characters, graphical and sound interfaces or language interpretation, and other processes reaching more patients with impediments ranging from simple presbyopia to stroke. One of the groups most separated from the flow of clinical information is the group of patients whose illnesses have impaired their mobility, sight, hearing, communication or language. PatientCentral provides many tools for such patients to connect and interface. This is accomplished both by incorporating off?the-shelf technologies and with proprietary devices and software.

LanguageToolsTM: software and associated audio-visual and hardcopy tools to assist communicating to and from patients with languages other than English.

MyHealthArchiveTM: software system that empowers patients to safely and securely maintain their longitudinal healthcare history across inpatient and outpatient visits and events.

MyHistoryTM: an interface between the patients, families or visitors and the medical record to allow improved information flow when the physician, nurse or other clinician is unavailable.

SatisFACTionTM: an online patient satisfaction tool that gives real time feedback to the hospital in performance as a whole as well as for specific individuals. Analytical tools provided for performance improvement, public relations, risk management, competitive marketing and other management needs.

SmartWristBandTM: a miniature communication device worn on the wrist that is automatically and passively monitored by the PatientCentralTM Patient Locator Module, a wireless patient tracking system.

WhatsWhenTM: an interactive patient's agenda/schedule of upcoming events, medications, tests, visits, etc.

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